Frequently Asked Questions


What forms of payment do you accept?
We accept personal checks, cashier's checks, or money orders. You may also pay by credit card via PayPal.

How do I place an order and how long does it take to arrive?
Fill out our contact form or email us at info@sweetstitchesdesigns.com if you wish to place an order. Most orders will be shipped within 7 to 10 business days from the time your check clears or we receive payment via PayPal.

What is your return policy?
We want you to be completely satisfied and make every attempt at working with you to design your bags to your liking. If, however, you are not satisfied, you may return the bag for a full refund minus shipping expenses within 15 days after receiving it, as long as it is in like-new condition. Custom items are non-returnable, however.

I like some of the bags you pictured, but want it in a different size or color or want it with or without trim.
Please contact us. In most cases, we can custom-make a bag in just about any size you want or alter the trim to fit your tastes. Due to the limited availability of some fabrics, however, we may not be able to make it in a different color, but we will be happy to offer some other alternatives.